Posts tagged customer service

One of the coolest things about businesses over here is that they all have cellphones and texting is an accepted medium of communication for just about anything. I can text to make a hotel reservation, order food, talk to the hotel front desk staff, book a tour, book transportation, get a cab, let my hostel know that I probably forgot my towel with them.

To Filipinos, this all seems second nature. I don’t know if there is really any business in the US that I would text. Email is a much more acceptable mode of communication and most phone numbers that are listed for businesses are landlines, so you can’t text them.

What is even more interesting here is that businesses will text you back using SMS language. For example: “hell0 sir, h0w cn i help u?”. I guess professionalism in written communication isn’t as valued here.